If your e-mail address is not accepted by Sésame, contact your laboratory manager to make sure that:
If you do not receive the e-mail sent by Sésame, make sure that it has not arrived in your spam folder. If this is not the case, contact your local email administrator to make sure that the email is not being blocked by a security rule.
If you cannot find the solution to your problem in the help above, you can contact national user support:
- you are registered in the CNRS Réséda Personnel repository
- the professional email address you have entered is the correct one
If you do not receive the e-mail sent by Sésame, make sure that it has not arrived in your spam folder. If this is not the case, contact your local email administrator to make sure that the email is not being blocked by a security rule.
If you cannot find the solution to your problem in the help above, you can contact national user support:
- If you are able to connect to Janus, by using the support portal,
- If you are unable to connect to Janus, by completing this form.