If you face any problems with Sésame application, you can contact our user support:
- If you can connect to Janus, by using the support portal, - If you can not connect to Janus, by completing this form.
First time login or forgotten password? Help
First time login If it is your first time login or if you forgot your username, this procedure allows you to get your username by email:
Enter the email address. For CNRS units staff or contractor and service user (UHPI), this is the email address declared in Réséda Personnel by your HR manager. In the event of a problem, contact the HR manager in your laboratory. You must check the security box 'I am not a robot'.
We send you an email with your username and a link that allows you to enter a new password for a limited time.
Forgotten password If you forgot your password, the reset procedure allows you to set a new password. This procedure is carried out in 2 steps:
Step 1: Sending the request
Enter the email address. For CNRS units staff or contractor and service user (UHPI), this is the email address declared in Réséda Personnel by your HR manager. You must check the security box 'I am not a robot'.
We send you an email with your username and a link that allows you to enter a new password, for a limited time.
If you do not have access to your mailbox, this first step can be proceeded by the Sesame administrator. He/She will give you a reset code to use on the page https://sesame.cnrs.fr/password-reset/token and let you access to step 2.
Step 2: Entering the Password
Click on the link contained in the email, or copy it into the address bar of your browser. We will draw your attention to the fact that you must use the same browser that was used for the request!
Then enter a new password that is compatible with the stated rules.
When you submit your new password, the link becomes invalid and cannot be reused. Your new password is active.
Notes:
We will never ask you for your current password. In any case, never share your password with anyone.
Your password is written in an unreadable form in the CNRS reference documents, it is in no way kept in clear and cannot be returned: only you are aware of it!
Issues and Solutions
Your email address is not recognized?
Check this is the email address declared in the CNRS information systems.
For any other issue:
Contact our user support to check your personal informations.
GDPR (General Data Protection Regulation)
The CNRS Information Systems (DSI), in its capacity as controller, informs you that your data is processed. When certain information is required to access specific features of the site, this requirement is indicated at the time of data entry collection. If you refuse to provide required entries, you may not be able to access certain services. Data are also collected for security purpose.
I. Recorded data The CNRS Information Systems, 358 rue Pierre Gilles de Gennes, 31670 LABEGE, may collect personal data.
Personal data is collected in the legitimate interest of the CNRS DSI to allow password reset or request for a personal certificate. It is also collected for security measures.
For Sésame users: first name, last name, status and email address can be recorded.
For Sésame IAM users: first name, last name, username, email address, IP address, unit and function. Users last name, first name, status and email address are also collected when an administrator is searching for a user, generate a token for password reset or request a new profile.
II. Data source Information is collected from the user or from the CNRS referential directory.
III. Data recipients Only authorized DSI person have access to the personal data. When user request a personal certificate, we provide required information (last name, first name, email address, unit and Janus UID) to Sectigo Limited society. Sectigo Limited undertakes to process the information in accordance with existing regulations. See their policy: https://sectigo.com/privacy-policy.
IV. Data retention period We keep data complete for 1 year in a protected environment.
V. Personal rights In compliance with the applicable legal and regulatory provisions, in particular Law No. 78-17 of 6 January amended relating to data processing, files and freedoms and European Regulation No. 2016/679/EU of 27 April 2016 (applicable since 25 May 2018), you have the following rights:
Exercise your right of access, to know the personal data concerning you;
Request the updating of your data, if it is inaccurate;
Request portability or erasure of your data;
Request the deletion of your account;
Request the limitation of the processing of your data;
Oppose, for legitimate reasons, the processing of your data;
Withdraw your consent to the processing of your data.
To exercise these rights Contact the IT team of your CNRS regional office or user support. You can also contact the Data Protection Officer to the following address: CNRS SPD Site Jean Zay Bât Ariane 2 rue Jean Zay 54500 VANDOEUVRE LES NANCY.
VI. Right to lodge a claim If, after contacting us, you believe that your rights in the field of Information Technology and Liberties are not respected, you are entitled to file a claim online with the CNIL online or by post.
Cookies management
This site uses cookie to secure your connection. These cookies are mandatory and are essential for browsing the site. Some are session cookies, which only persist during the browsing session; they are deleted when the browser is closed. Others are persistent, depending on the "remember..." option chosen on the Select your Home Organisation page, displayed upon login. They can be deactivated on the page https://wayf-ds.dsi.cnrs.fr/WAYF.
For any questions about the cookie management policy, contact your DPO at the following address: CNRS - SPD Jean Zay site - Bât Ariane 2 rue Jean Zay 54500 VANDOEUVRE LES NANCY.
It is possible to configure browsers to manage cookies as closely as possible to your wishes, taking into account the purpose of cookies. More information on the CNRS website: https://www.cnrs.fr/en/node/5633.
Warning : blocking mandatory or functional cookies may disrupt your browsing and restrict the services offered.
